Terms and Conditions for Man And Van West Hampstead

These Terms and Conditions set out the basis on which Man And Van West Hampstead provides moving, delivery, collection and related transport services to customers within the UK. By making a booking, the customer agrees to be bound by these terms, which apply to all quotations, reservations, services, and related communications unless otherwise agreed in writing. These terms are intended to provide clarity, fairness, and legal certainty for both parties, while reflecting standard practices for a man and van service in West Hampstead and across the wider UK.

The words “we”, “us”, and “our” refer to the service provider, and “you” or “customer” refer to the person or organisation requesting services. If the customer is booking on behalf of another person, the customer confirms that they have authority to accept these terms on that person’s behalf. These terms should be read carefully before confirming a booking, because they include important information about the booking process, payments, cancellations, liability limits, waste handling, and governing law.

All services are provided subject to availability, vehicle suitability, access conditions, and the accuracy of the information supplied by the customer. We reserve the right to refuse or amend a job where the requested service is unsafe, unlawful, impractical, or materially different from the original description. Unless expressly stated otherwise, time estimates are approximate and may be affected by traffic, loading restrictions, weather, waiting times, or factors outside our reasonable control.

Booking Process

To arrange a booking with West Hampstead man and van services, the customer must provide accurate and complete details about the job. This includes the collection and delivery points, the number and type of items, access restrictions, floor levels, parking conditions, any need for carrying items upstairs or downstairs, and whether additional helpers, packing materials, or specialist equipment may be required. The quote is based on the information supplied at the time of enquiry and may be revised if the actual work differs from the description provided.

Once a quote is accepted, a booking is considered provisional until confirmed by us in writing or by an agreed booking reference. Confirmation may depend on receipt of any deposit requested, verification of availability, and the customer’s agreement to these terms. For larger moves or complex collections, we may require further information, photographs, or a site description before confirming the service. The customer is responsible for ensuring that the service details remain accurate up to the date of the booking.

It is the customer’s responsibility to ensure that items are ready for collection at the agreed time. Delays caused by unprepared items, incorrect addresses, restricted access, incomplete paperwork, or absent recipients may result in waiting charges, rebooking, or cancellation fees. Where the service involves disassembly, reassembly, loading assistance, or handling of fragile goods, the customer must notify us in advance so that we can assess the job properly.

We aim to provide a professional man and van service with reasonable punctuality, but arrival times are estimates only. Unless a fixed time is expressly agreed, service windows may be adjusted to accommodate route planning and operational requirements. If we are delayed by circumstances beyond our control, including breakdown, congestion, road closures, or severe weather, we will inform the customer as soon as reasonably practicable and seek a suitable alternative arrangement.

If the customer is not present at the agreed time and place, we may wait for a reasonable period at our discretion. After that period, we may treat the booking as a cancellation by the customer and apply the relevant charges. Any re-delivery, second attendance, or additional waiting time may be chargeable.

Payments

All prices are subject to the quote issued for the specific job and may be based on hourly rates, fixed prices, mileage, number of staff, or a combination of these factors. Unless otherwise stated, prices do not include any unexpected extras arising from additional work, significant waiting time, parking penalties caused by customer instructions, or changes to the service scope. Any agreed extras will be added to the final amount payable.

Payment terms will be confirmed at booking and may include full payment in advance, a deposit, payment on completion, or staged payment for larger services. We reserve the right to request card payment, bank transfer, or another approved payment method. The customer must ensure that funds are available and that payment is made in full by the due date. Failure to pay on time may result in cancellation of the service, withholding of goods until payment is received where lawful and practical, or recovery action for unpaid sums.

Where a deposit is required, it is used to secure the booking and may be non-refundable except where stated otherwise in these terms or where cancellation rights apply under law. Any invoice issued must be paid according to its stated terms. We may charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable costs of recovery where applicable. Any dispute about an invoice must be raised promptly and in good faith, but the customer must still pay any undisputed amount by the due date.

Cancellations and Amendments

The customer may request to cancel or amend a booking by giving reasonable notice. Because capacity is reserved in advance, late cancellations may incur charges. The amount charged will depend on the notice period, whether work has already commenced, and any loss reasonably incurred as a result of the cancellation. Where a booking is cancelled after our team has been dispatched, after arrival, or after preparatory work has begun, charges may reflect the time, fuel, and labour already committed.

If the customer wishes to change the date, address, access details, or nature of the job, we will try to accommodate the request, but changes are subject to availability and may affect the quotation. Significant changes may require a revised price or new booking. We may cancel or suspend a booking if the customer provides inaccurate information, fails to cooperate, behaves abusively, or creates health and safety concerns. In such cases, any sums due for work already carried out remain payable.

We may also cancel a booking where the vehicle or staffing originally allocated becomes unavailable due to circumstances outside our control. If we cancel for reasons within our control, we will offer either a refund of any deposit or an alternative date, where appropriate. Our liability for cancellation is limited to the amount paid by the customer for the affected service, except where the law requires otherwise.

Liability

We will exercise reasonable care and skill in carrying out all services, but certain risks are outside our control. The customer is responsible for ensuring that goods are suitably packed, secured, and labelled, unless we have expressly agreed in writing to provide packing or wrapping services. We are not liable for damage arising from pre-existing defects, poor packaging, hidden weaknesses, inherent vice, ordinary wear and tear, or information withheld by the customer.

To the fullest extent permitted by law, we exclude liability for indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or missed appointments arising from the service. Our total liability for any claim connected with a booking shall not exceed the total amount paid or payable for the specific job in question, unless the claim concerns death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

The customer must inspect items on delivery and notify us of any visible damage or shortfall as soon as reasonably possible. Claims should be supported with evidence and details of the relevant booking. No claim will automatically imply liability, and we reserve the right to investigate any reported issue before deciding whether compensation is due. If a third party causes loss, damage, or delay, we are not responsible for that third party’s actions where we could not reasonably prevent them.

Waste Regulations and Prohibited Items

Where the service involves disposal, clearance, or removal of unwanted items, the customer must ensure that the items are legally permitted to be handled and disposed of. We operate in accordance with UK waste regulations and will only transport, collect, or dispose of waste in lawful ways. The customer must not ask us to remove hazardous waste, chemicals, asbestos, clinical waste, pressurised containers, illegal goods, or any item requiring specialist licensing unless such handling has been expressly agreed and lawfully arranged in advance.

If the service includes waste removal, the customer warrants that they are the owner of the items or have authority to dispose of them. The customer is responsible for declaring whether items are reusable, recyclable, or general waste, and for providing accurate information about any special handling requirements. We may refuse any item that appears unsafe, contaminated, unlawful, or unsuitable for transport or disposal. Any refusal on these grounds does not entitle the customer to a refund for work already performed or travel already incurred.

Where applicable, we may use licensed waste carriers, authorised transfer stations, or approved disposal facilities. The customer acknowledges that waste management may involve a duty of care and may require evidence of lawful disposal. We reserve the right to keep records, waste transfer notes, or related documentation where required by law. The customer must not include prohibited items within general loads without notifying us in advance, as doing so may expose both parties to legal penalties.

Customer Responsibilities

The customer must ensure safe access to the property, suitable parking arrangements where possible, and clear instructions for entry, delivery, and placement of items. Any permits, permissions, or building approvals needed for the job must be arranged by the customer unless we have agreed to obtain them. The customer must also ensure that lifts, stairways, entrances, and loading areas are available and not obstructed. If access is delayed or impossible, additional charges may apply.

Fragile, valuable, or sentimental items should be disclosed in advance. The customer is advised to keep passports, jewellery, cash, documents, and other irreplaceable items with them rather than include them in a load. We may decline to move items that are unsafe, overweight, or likely to cause damage to property or people. If the customer requests that we move such items anyway, we may do so only at the customer’s risk and subject to any legal limitations.

General Terms Any failure by us to enforce a right under these terms does not waive that right. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a later written agreement is made. Nothing in these terms affects your statutory rights as a consumer.

Governing Law

These terms and any dispute or claim arising from or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is a consumer resident in another part of the UK and mandatory local consumer protections provide otherwise. If any dispute arises, both parties should first attempt to resolve it in a fair and reasonable manner before pursuing formal action.

By confirming a booking with Man and Van West Hampstead, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. They confirm that all information provided is accurate to the best of their knowledge and that they accept responsibility for complying with the requirements set out above. These terms are designed to support a lawful, transparent, and efficient man and van service in the UK.